At PLNTD, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns
You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase must be provided

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Non-Returnable Items
Due to the nature of our products, the following items cannot be returned:

• Custom or made-to-order products
• Used or damaged items caused by improper use
• Items returned more than 7 days after delivery
• Damaged or Incorrect Orders

If you receive a product that is damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the item and packaging

We will review the issue and arrange a replacement or refund where applicable.

Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed using the original payment method.
• Please allow 5–10 business days for the refund to appear depending on your payment provider.

Exchanges
If you wish to exchange a product for a different colour or variation, please contact us and we will assist where possible, subject to stock availability.

Contact Us
For any return or refund requests, please contact us:

Email: sales@plntd.co.za
Phone: 082 338 3849